As schools across the country spring back into action, CRB Cunninghams is excited to raise the standard for technical support with its new, dedicated Customer Support Portal.
Following its launch in June 2024, the newly introduced portal is accessible to over 3,000 schools and has garnered significant engagement, with quick-help guides and how-to videos amassing over 3,000 views. In the first week of school resuming, the UK-based support team achieved an impressive customer satisfaction score, averaging 4.8 out of 5.
The start of term is a busy and often challenging time. Managing the influx of new students, getting others back into term-time routines and implementing all the changes that come with the new year gives school staff, caterers and trust leaders plenty to deal with. At this crucial time, technical difficulties are the last thing you need, and when questions come up, fast access to efficient, reliable support is essential.
Raising the standard for back-to-school support
CRB Cunninghams is committed to fulfilling the evolving needs of schools, trusts and caterers through innovation that serves. We are driven by our dedication to enhancing the customer experience and raising the bar for efficiency, transparency, and convenience in school support.
Informed by feedback from our valued customers, we set out to provide a centralised platform where users could easily access high-quality support round-the-clock. We envisioned a repository of informative resources with an integrated system to enable direct communication with our technical experts and effortless progress tracking.
So, we developed the Customer Support Portal: the go-to destination for all CRBC users’ needs. Powerful features help schools access the support they need quickly so that staff can return to teaching and serving pupils sooner. Whatever challenges the start of term poses, schools have 24/7 access to helpful articles and videos to provide the answers they need. Plus, transparent case tracking makes communicating directly with our support team and getting real-time updates easier than ever before.
Access guides and videos anytime
The portal provides a comprehensive library of informative resources whenever you need them. From how-to video guides to articles on best practices, the intuitive search feature enables users to find all sorts of handy materials to help them get the most out of their CRB Cunninghams systems.
Create and track support tickets
Schools can contact our large UK-based support team directly through the built-in Case Tracker. Users can check the progress of their query in seconds and add notes with extra information, updates or questions at any time. We know school teams are busy, and online case tracking helps them stay informed without wasting time on the phone.
Signing up is simple
Customers who have not yet visited the portal can sign up here. Once you've joined, feel free to contact our friendly support team through the portal for further assistance.
If you are not currently using CRB Cunninghams solutions, please get in touch with our sales team to learn more about the support and services we provide to over 3,300 schools across the UK. We're here to help!
