Pre-order Collection, Refunds, Activity and Receipts

How to set a pre-order as Collected

1. Select an order from the grid. The record will be highlighted in blue.
2. Select the Collected button.
   
3. The Collected and Marked collected by fields against the order will be populated accordingly.
   

How to set a pre-order as Uncollected

1. Select an order from the grid. The record will be highlighted in blue.

!You can only set a pre-order to uncollected if you have already marked it as collected.

2. Select the Uncollect button.
   
3. Click Yes to confirm to mark the order as uncollected.
   
4. The Collected and Marked collected by fields will return to blank entries.

How to perform a refund on a pre-order

1. Select an order from the grid. The record will be highlighted in blue.
2. Click the Refund button.
   
3. Click Yes to confirm the refund.
   

*If you click the expand button on a pre-order you can view the itemised list of the order and you can see the Refunded status ticked against the items.

How to refund a single item from a pre-order

1. Select an order from the grid. The record will be highlighted in blue.
2. Click the expand button on a pre-order.
   
3. Select an item from the list, click Refund.
   

Viewing the pre-order details

1. Select an order from the grid. The record will be highlighted in blue.
2. Click the expand button on a pre-order.
   
3. You will now see a breakdown of the items purchased.
   

Details List

Field	Description
PLU No.	The products database ID number.
PLU	The name description of the product.
Group	The product group that the product is associated with.
Quantity	The number of times this product was purchased by the customer in the pre-order.
Price Level	The price band in which the product was sold.
Total Paid	The total amount spent on the pre-order.
Free	The total amount of Free allowance spent on the pre-order.
VAT	The total VAT calculated on the product.
Disc.	The total amount of discount deducted from the pre-order.
Points	The total amount of points accumulated by the sold product from the pre-order.
Refunded	The refunded status of the product.

Field	Description
Purse	The name of the purse used for the product sold associated with the pre-order.
Opening Balance	The opening balance of the customer’s account before the product was sold to the customer.
Amount	The value of the transaction(s) that have occurred.
Closing Balance	The closing balance of the customer’s account after the product was sold to the customer.

Receipts

Kitchen

1. Select a date range or custom filter to view pre-orders.
   
2. Click the Kitchen button.
   
3. This will start to print all pre-order receipts via the receipt printer for the allocated date range or filter set.

Duplicate

1. Select a date range or custom filter to view pre-orders.
   
2. Select an order from the grid. The record will be highlighted in blue.
3. Click the Duplicate button.
   
4. This will print an individual duplicate receipt for the order selected.

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