Limits and allowances

If there are no problems with the transaction, the sale will be completed and the ‘Waiting for a customer’ prompt will be displayed.

Spending Limits

Occasionally after pressing Finish you may get the following message:

This is because this transaction will take the user over their daily spend limit or they do not have enough money on their account to purchase the selected items. This will either be the global limit that is set against the card type or the Daily/Break limits set on an individuals account in Fusion Back Office.

To rectify this:

1. Press OK.
2. Void any items to take the customer under their limit (displayed top-left).
3. Press Finish.
   

Below is an example showing what happens when a user’s transaction tries to go over the daily limit set on their account. In this instance the user has a daily limit of £2.00 and has already had 4 bananas put through the till equalling the daily limit. This means that the user will not be able to purchase any additional items even though they have credit available, as the daily limit can not be surpassed.

The message will inform the Till operator that “the transaction would exceed the customer’s spending limit” and will not add the item to the transaction list.

Insufficient Funds

When a user depletes their available credit and tries to have an item they can no longer afford a message will appear to inform the till operator that “the customer’s account does not have sufficient funds for this transaction”. The item will not be added to the transaction list.

This will also be the case for those only with a FSM or Supervisor allowance available.