Issuing refunds

In Fusion, refunds can be issued via the back office application by first finding the user and going into the Activity screen.

Refunding an entire transaction

1. Select the transaction to be refunded from the list.
2. Press the Refund button.
   
3. Confirm the refund by pressing Yes.
4. If you are prompted to print a receipt, choose your required option.
   

*You can have the software remember your preference by selecting ‘Do you want to save the settings?’ prior to pressing a button so that you will not be asked again.

5. The selected transaction will now be listed as a refund and a new ‘Refund’ transaction will be created.
   

Refunding a single item

1. Expand the transaction by pressing the button.
2. Select the item to refund.
   
3. Press the Refund button.
   
4. Confirm the refund by pressing Yes.